Wednesday, December 23, 2009

tipping is not a city in china











❉ its interesting how obsessed with tips you become while working in the hospitality industry. rather than being accepted as merely a kind gesture of thanks for good service, the tip is taken very seriously by the hard-working waiter. each donation is weighed up carefully according to the level of energy spent and friendliness shown to the customer and then judged accordingly. guests who don't show their appreciation in monetary form, walk out of the restaurant with no idea of the foul-mouthed back-stabbing they will cop from the offended employees.

its a controversial and much debated issue, but in my opinion waiters and bartenders deserve tips if they do their job well. the salary is never high enough to make up for the fact that the waiter is working shitty hours and weekends, missing their chance for a social life so that they can serve others who are enjoying theirs...
i could be a dull and surly robot of a waitress if i wanted to be, and actually it would require less energy, but if i put in the extra effort of smiling, laughing, having a joke with and pretending to be interested in the guests, then it makes their dining experience even more pleasant and i expect to be rewarded for it.

i remember when i used to work at 'cougar bar' in the telstradome in melbourne, a sports bar at the arena where all the football and rugby games are held. there were about ten of us girls working there, in knee high boots, mini skirts and revealing white 'cougar' singlets. we made pretty good tips from the hoards of male sports fans who enjoyed coming in during half time and after the game for a drink and a perve. but we all knew who the tight-arses were and within minutes the word would spread amongst us so that the offending party received zero to bare-minimum of service.

my good friend and colleague sarah was the best at cracking down on non-tippers. once there were two suited guys standing at the bar continuing to not tip the sweet french bartender, emilie. she complained about them to us and next thing the beautful sarah was sauntering over to them, arms folded arrogantly in front of her cougar boobs...
'not tipping today boys?' she asked, frostily.
the men scoffed at each other. “we’re not in america!”
sarah responded, sharp as a tack; “yeah well we’re not in mcdonalds either. you know, we’re not wearing these outfits for nothing.”
“oh really? we hadn’t noticed” the men snickered.
"well, we might happen to ‘not notice’ next time you need a drink.” ...and bang, she walked away, job done.
the smiles dropped very quickly from the mens faces and a $20 note was sitting on the bar next time emilie served them.

:o)

1 comment:

  1. . After last post on marketing without search engines, I decided to follow up with a strategy you can use to get quality free traffic. One of the easiest ways to get visitors to your web site is to spend money. Nothing is more effortless then paying for traffic. But if you can’t afford it or don’t want to pay, there’s an equally simple but free way to get traffic: ad swaps.
    www.onlineuniversalwork.com

    ReplyDelete

Related Posts Plugin for WordPress, Blogger...